Customer Care

The following policy guidelines are applicable to all the users who are using TATA Indicom Total Internet mail services of VSNL:

Emails from only valid and active VSNL IDs will be accepted from VSNL Dial-up connections at VSNL's outgoing mail servers for sending mails. These emails should carry the 'From' address as username@vsnl.net or any valid vsnl email address.

E-mails with attachments size more than 2 MB will not be permitted.

Maximum number of recipient email addresses per email sent is 15.

Maximum 30 connections per IP per minute are permitted on mail servers for the receiving incoming mails from other than VSNL domains.

Maximum of 5 SMTP transaction per SMTP connection are permitted for incoming mails.

VSNL does not authorize the use of its proprietary computers and computer network (the VSNL network) to accept, transmit or distribute unsolicited bulk e-mail sent from the Internet to VSNL members.

In addition, Internet e-mail sent, or caused to be sent, to or through the VSNL Network that makes use of or contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing will be deemed to be counterfeit. Any attempt to send or cause such counterfeit e-mail to be sent to or through the VSNL Network is unauthorized.

Similarly, e-mail that is relayed from any third party's mail servers without the permission of that third party, or which employs similar techniques to hide or obscure the source of the e-mail, is also an unauthorized use of the VSNL Network.

VSNL does not authorize anyone to send e-mail or cause e-mail to be sent to the VSNL Network that violates VSNL's terms & conditions of Services.

Any mail with recipient list exceeding 15 (fifteen) will be considered as bulk mail.

VSNL reserves the right to take all legal and technical steps available to prevent unsolicited bulk e-mail or other unauthorized e-mail from entering, utilizing or remaining within the VSNL Network.

Nothing in this policy is intended to grant any right to transmit or send e-mail to, or through, the VSNL Network.

VSNL's failure to enforce this policy in every instance in which it might have application does not amount to a waiver of VSNL's rights.

Click here for the Terms and Conditions and Privacy Policy.
Copyright © 2004 Videsh Sanchar Nigam Limited. All rights reserved.