Tata Indicom Total Internet Service

Customer Feedback

Dear Subscriber,

At Tata Indicom Total Internet, we are continuously looking at improving the quality of service provided to you. For this we would appreciate if you can take some time and provide us with your valuable feedback.

Just fill up the form below and click on Submit for the feedback to reach us.

Regards,

Head - Customer Service
Tata Communications

Tata Indicom Total Internet Email Id:		@
Location:

1. Overall, how do you rate your experience with TATA Indicom Total Internet as your Internet service provider?

Excellent

Good

Average

Poor

Terrible

2. Rate the following aspects of your internet connection from TATA Indicom Total Internet

Connectivity	Rating Scale
Ease of Connecting	Very Easy	Difficult
Number of attempts required to connect	1	4 or more
Time taken to connect	Instantly after dialing	More than 3 minutes
Reliability of the connection	Very Stable	Unstable
Speed of access	Very good	Very bad
Customer Service
Responsiveness	Extremely responsive	Not at all responsive
Query resolution	Resolved first time	Need more than 3 attempts to resolve
Waiting Time while calling callcentre no.	Less than 30 secs	More than 5 min
Courteousness & Politeness of customer service executive	Excellent	Poor
Knowledge of customer service executive	High	Low
Installations and Subscriptions
Ease of installation and use	Very Easy	Very Difficult
Ease of subscription/renewal	Very Easy	Very tedious

3. Which of the following do you use? Rate the features and services based on how useful they are.

Features/Services	Use	Rate
Tata Indicom Total Internet dialer to connect		Very Useful	Can do without it
Tata Indicom Web mail		Very Useful	Can do without it
Net telephony soft phone		Very Useful	Can do without it
Global roaming / ipass dialer		Very Useful	Can do without it
My account facilities		Very Useful	Can do without it

4. How do you usually contact our customer service?

By Phone

In Person

Never