Tata Indicom Total Internet
   

Customer Feedback

Dear Subscriber,

At Tata Indicom Total Internet, we are continuously looking at improving the quality of service provided to you. For this we would appreciate if you can take some time and provide us with your valuable feedback.

Just fill up the form below and click on Submit for the feedback to reach us.

  Regards,

Head - Customer Service
Tata Communications

Tata Indicom Total Internet Email Id: @
Location:  

1. Overall, how do you rate your experience with TATA Indicom Total Internet as your Internet service provider?
Excellent Good Average Poor Terrible
2. Rate the following aspects of your internet connection from TATA Indicom Total Internet
Connectivity  Rating Scale
Ease of Connecting Very Easy Difficult
Number of attempts required to connect 1 4 or more
Time taken to connect Instantly after dialing More than 3 minutes
Reliability of the connection Very Stable Unstable
Speed of access Very good Very bad
Customer Service  
Responsiveness Extremely responsive Not at all responsive
Query resolution Resolved first time Need more than 3 attempts to resolve
Waiting Time while calling callcentre no. Less than 30 secs More than 5 min
Courteousness & Politeness of customer service executive Excellent Poor
Knowledge of customer service executive High Low
Installations and Subscriptions  
Ease of installation and use Very Easy Very Difficult
Ease of subscription/renewal Very Easy Very tedious
3. Which of the following do you use? Rate the features and services based on how useful they are.
Features/Services Use Rate  
Tata Indicom Total Internet dialer to connect Very Useful Can do without it
Tata Indicom Web mail Very Useful Can do without it
Net telephony soft phone Very Useful Can do without it
Global roaming / ipass dialer Very Useful Can do without it
My account facilities Very Useful Can do without it
4. How do you usually contact our customer service?
By Phone Email In Person Never

 

 



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