Ans.: There seems to be a problem with your license key. Contact a local customer care representative immediately. Contact details can be found under the ‘Contact Us' link on the bottom of every page of www.internet.vsnl.com .

Ans.: Just follow these simple steps:

a.	Make sure that you have the most current video card drivers installed for your system. To find the most current video card drivers, try running Windows Update which can be found under your "START" menu, or under "START > All Programs".
b.	Ensure you have the most current version of DirectX installed on your system. To get the most current version of DirectX, click on this link and follow the on-screen instructions. http://www.microsoft.com/windows/directx/default.aspx When you are prompted to SAVE/OPEN the file, choose OPEN and proceed with the installation.
c.	Reboot your computer.
d.	Make sure you are connected to the Internet
e.	Run your product again

If the above steps don't resolve your issue, your computer may not have the correct configuration to run the product. The amount of memory, hard disk space or operating system you are running may prevent you from using your product correctly.

If your problem is not resolved, contact a local customer care representative immediately. Contact details can be found under the ‘Contact Us' link on the bottom of every page of www.internet.vsnl.com .

Ans.: To troubleshoot your issue:

a.	Ensure you have the most current version of DirectX installed on your system. To get the most current version of DirectX, click on this link and follow the on-screen instructions. http://www.microsoft.com/windows/directx/default.aspx When you are prompted to SAVE/OPEN the file, choose OPEN and proceed with the installation.
b.	Make sure that you have the most current video card drivers installed for your system. To find the most current video card drivers, try running Windows Update which can be found under your "START" menu, or under "START > All Programs".
c.	Reboot your computer
d.	Run your product again

If your problem is not resolved, contact a local customer care representative immediately. Contact details can be found under the ‘Contact Us' link on the bottom of every page of www.internet.vsnl.com .

Ans.: Some antivirus or personal firewall applications incorrectly identify our games as viruses and disrupt or block the software from running. To avoid this issue, kindly check out the 2 options listed below.

Option A:
TEMPORARILY DISABLE YOUR PERSONAL FIREWALL until you have downloaded, installed, and activated your purchase.

Please Note: If you're evaluating the free trial version and you see a blank page or error message in the browser when you open or close the game, your personal firewall is the most likely cause. You will need to temporarily disable your personal firewall to see the "Play Free Trial "/"Buy Full Version" game screen.

***We strongly recommend that you re-enable your anti-virus software after purchasing a game (or as soon as possible). We must also remind you that disabling your anti-virus software is done at your own discretion, and VSNL specifically disclaims any liability or claims for damage arising from your decision to disable this program.***

Option B:
Please rest assured that games coming from us or our partners are virus free. IF YOUR ANTIVIRUS SOFTWARE DETECTS THE PRODUCT AS A VIRUS OR TROJAN (only some antivirus products exhibit this behavior) SET AN EXCLUSION FOR THE FOLDERS CONTAINING YOUR GAME.

To Mark the files or folders containing downloaded games as safe, refer to your antivirus/personal firewall product manual or help page for instructions on setting exclusions.

If your problem is not resolved, contact a local customer care representative immediately. Contact details can be found under the ‘Contact Us' link on the bottom of every page of www.internet.vsnl.com .

Ans.:

a.	Download your product again
b.	Uninstall and Reinstall your product. To re-download and reinstall your product, follow these steps: (i) Uninstall the product if it is currently installed on your computer 1. Go to START > Control Panel 2. Choose "Add / Remove Products" 3. Locate the Product you wish to remove 4. Click the "Uninstall/Remove" button (ii) Download your product again (iii) When prompted to SAVE or OPEN, choose SAVE (iv) Save the product to your desktop (v) Once the download is complete, double click on the icon on your desktop for the product. (vi) Follow the installation instructions (vii) When the installation is complete, run the product by choosing it under "START > Programs" or "START > All Programs"
c.	Ensure that you are connected to the Internet.
d.	Reactivate your product. Click here to learn how this can be done.

Ans.: To correct this error, ensure that you are connected to the Internet and try your request again.

Ans.: There are two reasons why you may receive this error message:

(i)	You have installed a patch/fix/add-on that is not compatible with this version of the product
(ii)	You are attempting to run the product on a computer that does not have a CD or DVD Drive

(i) If you installed a patch, fix, add-on or update:

Please note: Only ActiveMA RK ® Certified patches, fixes and add-ons are compatible with your product.

Please do not install patches, fixes or add-ons that you download from any site other than ours . Doing so may require you to reactivate your product.

If you have installed an unapproved patch, fix or add-on and you are experiencing difficulty, please follow these steps to resolve your issue:

a.	Uninstall and Reinstall your product. For more detailed instructions on how to uninstall and reinstall your product. Click here to learn how this can be done
b.	Do not reinstall your patch/fix/add-on
c.	Ensure that you are connected to the Internet
d.	Reactivate your product. Click here to learn how this can be done.

(ii) If you do not have a CD/DVD Drive on your current computer:

Sometimes your product will not work correctly on a computer without a CD/DVD drive. There is no workaround for this issue.

If your problem is not resolved, contact a local customer care representative immediately. Contact details can be found under the ‘Contact Us' link on the bottom of every page of www.internet.vsnl.com .

Ans.: If you have Windows XP Service Pack 2 (SP2) AND you have changed your Data Execution Prevention (DEP) settings, you may experience problems running or starting your game. (If you have NOT changed your default DEP settings before, there is no need to read on as this does not apply to you).  The DEP for SP2 is, by default, turned on only for "essential Windows programs and services only".  However, if you have changed this to "All programs and services"(Always On, you may have a problem running or starting your game. You will need to turn this feature back to the default ("Windows programs and services only") to run your game.  If you have the processor supported DEP, you may also choose to turn it off completely (Always Off).

f your problem is not resolved, contact a local customer care representative immediately. Contact details can be found under the ‘Contact Us' link on the bottom of every page of www.internet.vsnl.com .

Ans.: If you are experiencing an issue downloading your product's installation file and are receiving an error about a missing or invalid digital signature or unknown publisher and have a Service Pack 2 installed for Microsoft Windows XP, you can use the following steps as a workaround to allow the download:

a . Open Internet Options applet in your Control Panel . (You can locate the Control Panel via your Start Menu .)

b. Click on the tab labeled "Advanced" and scroll to the section labeled "Security".

c. Place a check in the box next to "Allow software to run or install even if the signature is invalid" and then click OK .

d. Try your download again. You should now see an option to "run" the file.
Please note - You may need to restart your browser for the change to take effect.

If your problem is not resolved, contact a local customer care representative immediately. Contact details can be found under the ‘Contact Us' link on the bottom of every page of www.internet.vsnl.com .

Ans.: If you are using Windows XP (Home or Professional Editions) you may have problems running, playing, or saving certain games designed to play under Windows 95, Windows 98, or Windows ME.

If your operating system is NOT listed in the system requirements, the product may work in Windows Compatibility Mode. Please be advised running applications in compatibility often results in degraded performance.

a.	Right-click the program icon on your desktop or the shortcut on the Start menu for the program you want to run, and then click Properties.
b.	Click on Compatibility on the tabs at the top of the window that appeared.
c.	Check the box that says: "Run this program in compatibility mode for: “….”
d.	Select Windows 98/Windows ME from the drop-down menu.
e.	Check the box that says "Turn off advanced text services for this program".
f.	Click APPLY
g.	Click OK

If your problem is not resolved, contact a local customer care representative immediately. Contact details can be found under the ‘Contact Us' link on the bottom of every page of www.internet.vsnl.com .