Ans.: The different tariff options available on the Postpaid Dial Up service are:

• Use’N’Pay:
• Rating for the plan would be done at the month end, based on the total usage for the month
• The tariffs would be based on three slabs of usage as follows:

Usage Slab	Rate per hour-Rs
Less than 5 Hrs	6
5 Hrs but less than 15 Hrs	5.5
15 Hrs and above	5

• 5 MB Free E Mail Space and one E-Mail ID for Webmail services.
• All value added services applicable as mentioned in the My Account section on www.internet.vsnl.in
• The charges for Value Added Services to be billed over and above the slab based Internet access charges.
• NightSurf
• This is a special Night Surfing plan, which allows you to browse between 9 pm and 9 am FREE of cost. No Internet access charges would be applied during this time band.
• The monthly rental for this plan is Rs. 99.
• Any browsing outside the FREE time band i.e. between 9 am and 9 pm to be charged at Rs. 5 per hour and would be added as a seperate line item in the monthly bill.
• 5 MB Free Mail Space and one E-Mail ID for Webmail services.
• All value added services applicable as mentioned in the My Account section on www.internet.vsnl.in .
• The charges for Value Added Services to be billed over and above the slab based Internet access charges.
• Budget Surf
• This is a plan which allows you to fix your amount of paid Internet usage, and also gives you the flexibility to use more at an additional cost.
• You would be given 25 Hrs of Internet usage at a monthly rental of Rs. 99 i.e. at a rate per hour of Rs. 3.96.
• 5 MB Free Mail Space and one E-Mail ID for Webmail services.
• For usage above the 25 Hrs of usage, the customer would be charged at Rs. 3.60 per hour.
• All value added services applicable as mentioned in the My Account section on www.internet.vsnl.in
• The charges for Value Added Services to be billed over and above the slab based Internet access charges.

Ans.: Apart from the three plans mentioned above, there a special Unlimited plan which would be introduced in the near future with the following details:

• UnlimitedPlus
• Unlimited Internet access for 3 months.
• Charges for Unlimited Internet access for 3 months: Rs. 499.
• 5 MB Free Mail Space and one E-Mail ID for Webmail services.
• Bundled feature of one month’s PC Security software subscription as part of the tariff plan. This product bundle would continue till the lifetime of the plan. The PC Security plan would continue to get attached month-on-month for 3 months.
• All value added services applicable as mentioned in the My Account section on www.internet.vsnl.in
• The charges for Value Added Services to be billed over and above the slab based Internet access charges.
• You would be billed for the Rs. 499 charge at the end of the first month in the plan, and the Value Added Services bill would keep getting generated month-on-month for the 3 months period.
• If you continue in the 3 Months Unlimited plan three times in a row i.e. for 9 months, you would get Unlimited Internet usage for the next 3 months completely FREE.
• Minimum Lock-In period in the plan: 3 months.

Ans.: The product bundle cover the cost of the Internet access and in case of UnlimitedPlus, it covers Internet access and the cost of the 1 month/3 month PC Security software package. The additional Value Added Services activated by you i.e. Net Telephony and Additional Mail Space/Mail ID s would be charged over and above the product cost. The broad line items in which the charges would appear are:

• Net Telephony monthly rentals for special rate plans.
• Net Telephony usage charges for the talktime consumed. This would depend on the destinations called and the applicable tariffs (Rs./Min) for the same.
• Charges for Additional Mail Space at Rs. 10 per MB per month would be billed to your monthly usage statement.
• Charges for Additional Mail ID’s would at Rs. 250 per annum would be billed to your monthly statement, in the month of subscription. This fee is applicable on an annual basis, hence the charges would apply irrespective of the plan changes made by you on the Postpaid service, unless de-activated by you.

Ans.: We would be configuring two billing cycles for all customers signing up in the Postpaid services on the 5th and 20th of every month. The usage bill would be generated and sent to the VSNL E-Mail ID created for the customers and to the alternate E-Mail ID as specified in the form. The E-Mail would confirm that the billed amount as per the usage details are being presented to the bank for debiting from your account.

The Usage details of any particular month can also be checked in the My Account section on www.internet.vsnl.in.

Ans.: The request for plan change applied by you in any billing cycle would come into effect in the next billing cycle. The new plan would come into effect after midnight on 4th and 19th depending on the billing cycle which you are on.

Any value added services subscribed by you would continue uneffected in the billing cycle unless de-activated by you.

Ans.: At the time of running the bill, if you are in middle of a session which continues to the new billing cycle, the charges for the entire session would be billed onto the next month’s bill. The charges would be reflected in the additional usage charges for the new plan.

We have shown you two plan change scenarios for your understanding assuming that your billing date is the 4th of every month.

If you are on Use’N’Pay plan and are shifting to NightSurf and your session on the Use’N’Pay plan continues from 11:00 p.m. on the 4th of the month to 1:00 a.m. on the 5th of the month, the next month’s bill would reflect as additional usage charges as follows:

Usage in Hours: 2

Rate per hour for additional usage in NightSurf in Rs.: 5

Total additional usage in Rs.: 10

Although the time band of 9 p.m. to 9 a.m. is under free usage for NightSurf, but this session would be charged under the additional usage category

If you are on NightSurf plan and are shifting back to Use’N’Pay and your session on the NightSurf continues from 11:00 p.m. on the 4th of the month to 1:00 a.m. on the 5th of the month, the next month’s bill would reflect as additional usage charges as follows:

Usage in Hours: 2

This usage of 2 hours would be added up to the total Dial Up usage of the Use’N’Pay plan and would be considered for rating at either Rs. 6, Rs. 5.5 or Rs. 5

Since the feature of Use’N’Pay gives benefit for higher usage, your chances of getting rated at a lower rate per hour would be more for the next month’s cycle.

Ans.: Yes. We have fixed a monthly credit limit of Rs. 1,000 for usage of Value Added Services, which would cover the following:

• Monthly rental for any value added service i.e. Net Telephony special rate plans, Additional Mail Space/Mail ID’s, Subscription charges for PC Security or Britannica etc.

• One time subscription fee for Global Roaming.
• Usage of Net Telephony talktime and premium services such as Global Roaming.

On reaching 80% of the credit limit, you would be prompted by an E-Mail to your VSNL ID and Alternate ID, as well as a phone call would be made to you. On reaching 100% credit limit, the value would be debited from your account. The charges for the credit limit would be shown in the monthly usage bill.

Ans.: Your Postpaid Dial Up account would be de-activated under the following circumstances:

• Manual de-activation : You can choose to de-activate your Postpaid Dial Up account in the My Account section of www.internet.vsnl.in . The usage charges for the Internet access done by you would be charged to your Credit Card account, till the date of de-activation on that month. Any payments due to your account for the rentals for the committment plans, Rentals for the special rate Net Telephony plans and Additional Mail Space/Mail ID’s would apply as activated in the last month’s bill.
• Decline of the billed amount by the Bank: Decline from the bank for the usage amount would lead to de-activation of the Postpaid Dial Up account. We would make an outbound call to verify with you, and in case there is a geniune decline, the account would be de-activated.
• Credit Card not renewed: When the Credit Card is renewed by you, a new facilitation form needs to be given to us (details mentioned in the Renewal of facilitation form). In case of non-renewal of the facilitation form, the account would be de-activated.
• Change in Credit Card details not intimated to VSNL: In case, the Credit Card details are changed by you, and you require to attach the existing VSNL User ID to the changed Credit Card number, a new Facilitation Form needs to be issued to us.

Ans.: Following are the policies related to both:

• Renewal of Facilitation Form:
• When the Credit Card expires and a renewal is done, a new Facilitation Form needs to be issued to VSNL.
• We would be calling you and sending E-Mailers to your VSNL E-Mail ID and the alternate E-Mail ID reminding you to renew your Facilitation Form.
• You can get a new Facilitation Form couriered to yourself by calling our Customer Service helpdesk, or fill a renewal Facilitation Form online, and send it to VSNL. All your personnel details would be pre-filled in the form.
• You would need to fill in the Credit Card details and the issuing bank details in the form, sign it and send it back to us.
• In the month of the card renewal, the complete usage bill would be raised to the new Credit Card account.
• In case the Credit Card is not renewed within 15 days of giving an intimation, the Postpaid Dial Up account would be de-activated.

• Change in Credit Card details:
• If your Credit Card details are getting changed, and you would want the usage bill to be linked to the new Credit Card, you would need to provide us the details in a new Facilitation Form.
• You can get a new Facilitation Form couriered to yourself by calling our Customer Service helpdesk, or fill a new Facilitation Form online, and send it to VSNL. All your personnel details would be pre-filled in the form.
• You would need to fill in the Credit Card details and the issuing bank details in the form, sign it and send it back to us.
• In the month of the card renewal, the complete usage bill would be raised to the new Credit Card account.
• In case, the Credit Card details are changed, and are not intimated to VSNL with a new Facilitation Form, the account would be de-activated at the month end.