FAQs >> Postpaid Dialup
Migration of existing customers
Q1. What are the category of existing VSNL Dial Up customers who would be allowed to migrate to the Postpaid service, carrying forward the same User ID?
Ans.:
You would need to be an active or inactive (in the 2 months grace period) customer of Tata Indicom Total Internet, when the filled up Facilitation Form is received at our end for migration. The remaining customers would be considered as a new customer signing up for the Postpaid Dial Up service. The Facilitation Form would ask you for the existing VSNL User ID for migrating the service to Postpaid. The following types of customers would not be eligible for migration to Postpaid Dial Up:
- Old @ eth.net customers
- vsnl.in Unlimited customers
- Customers having an anticipatory renewal plan in queue
Note: Customers in all these three types would need to renew with any Total Internet renewal plan or wait for the anticipatory renewal plan to come into effect for subscribing to Postpaid Dial Up.
Q2. How would I come to know about the Migration details of my plan?
Ans.: On migration to Postpaid, an E-Mailer would be sent to the VSNL E-Mail ID and the alternate E-Mail ID specified by you. Also you can check the same on the VSNL website by putting your Facilitation Form number and the first four digits of the Credit Card number.
Q3. I am an Prepaid customer of Tata Indicom Total Internet in the active/inactive state while applying for the Postpaid product. What are the policies associated with carrying forward the VSNL User ID onto the Postpaid service?
Ans.:
The policies associated with any Prepaid Total Internet active/Inactive (in the 2 months grace period) customers to move the VSNL User ID onto the Postpaid Dial Up service are as follows. The policies would apply for both Prepaid Hourly and Prepaid Unlimited customers of Tata Indicom Total Internet.
- Active or inactive customers having balance value in their account:
- The balance value in your account would be carried forward onto the Postpaid Dial Up product, which you would be able to use as a credit balance to be adjusted against the monthly usage bill. The policy associated with the same is:
Balance validity range |
Positive balance valid for getting adjusted against postpaid bill for |
Less than 1 month- 6 Months |
6 months |
Above 6 months-12 months |
12 months |
Above 12 months-36 months |
36 months |
- If you monthly usage remains lower than the balance credit limit for that month consistently month-on-month, you would be able to use the credit limit only as per the slabs mentioned above.
- In case of inactive Prepaid customers, the slab applicable would be “Less than 1 month-6 months”
- This policy would apply to both Prepaid Hourly as well as Unlimited customers of Total Internet.
- The value added services activated by the active prepaid customers at the time of migration to Postpaid Dial Up would continue to remain intact, unless de-activated.
- Inactive customers having no value in their Total Internet account:
- These customers would be given an option to move their User ID to Postpaid Dial Up.
- All the other processes for these customers would remain the same as new customers signing up for the service.
Q4. I am an active/inactive customer in the earlier Dishnet Unlimited plans having an eth.net User ID. What would be the policy for migrating my plan to Postpaid?
Ans.: All active/inactive customers in the Dishnet Unlimited plans would be given an option to move their User ID to Postpaid Dial Up, but the other processes would be similar to new customers i.e. there would be no credit balance carried forward to the Postpaid Dial Up plan.
Q5. I am an active/inactive customer of the earlier Dishnet Postpaid plans in the eth.net domain. What would be the policies for migrating my User ID to the NEW Postpaid service?
Ans.:
The policies for customers of the earlier Dishnet Postpaid plans having negative and positive balance is as mentioned below:
- Customers having negative balance:
- If you have any dues in your earlier Postpaid plan, you would be moved to the Postpaid plan, and the due amount would be billed to your first month’s usage bill.
- Your eth.net User ID would be carried forward to the Postpaid plan.
- Customers having a positive credit balance:
- If you have paid advance amounts as part of your earlier Postpaid plans, it would be carried forward as credit balance to your NEW Postpaid Plan.
- This positive balance would be applicable for adjusting to your monthly usage charges for a period of 6 months.
- If you monthly usage remains lower than the balance credit limit for that month consistently month-on-month, you would be able to use the credit limit only as per the slabs mentioned above.
Q6. If I have activated value added services as part of my existing Tata Indicom Total Internet plan, would the same apply as part of the Postpaid product?
Ans.: Yes. Unless deactivated, all the Content and Services subscribed to, would continue in the Postpaid plan. All monthly rentals would be charged to the monthly usage bills.
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