Ans.:Net Telephony is one of the ways to make an ISD call. A normal ISD call is made from a landline or a mobile phone while a Net Telephony ISD call is made by dialing through a PC.

Ans.: No, you will not be charged ISD rates on your phone. You will charged only the following components:

• Net Telephony Tariff - by Tata Indicom from VSNL.
• Internet Access charge - by your ISP or by Tata Indicom from VSNL if that is your ISP.
• PSTN charge for local ISP connectivity - by your local BSO.

Ans.: You can call all the countries. For a complete list of countries, please visit the tariffs page on www.internet.vsnl.in.

Ans.: We believe in providing transparent and honest billing. Hence there are no hidden fees or charges. You just pay for the Net telephony call at the country rate per minute as defined in your rate plan.

Ans.: Following are the contact points for customer care

• Call Center
• Email: customerservice@vsnl.co.in
• Helpdesks (where call center numbers are not applicable)
• Walk in counters at VSNL offices