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Troubleshooting



Troubleshooting


Q1. When I click on the topic name shown under a chapter, I am not able to view the related animated lesson? What should I do?

Ans.: You need to have Macromedia Flash 6.0 or above installed on your computer. Please read the instructions provided in the right panel of the popup window to download this player.

Q2. Click on “View Course” is not opening the Popup window, what should I do?

Ans.: One of the reasons this could be happening is that ‘JavaScript' is not enabled in your browser. To enable ‘JavaScript' in your browser, please follow these simple steps:
    • Launch your internet browser and Click on ‘Tools
    • Navigate to ‘Internet Options'
    • Navigate to ‘Privacy' (third tab from the left, located on the top navigation menu)
    • Ensure that the ‘Settings' option is set to ‘Low'
    • Click on ‘Default' to enable Java Script and Active X
    • Click on ‘Sites'
    • Copy the URLs of the following sites in the space provided to enter ‘Address of Website'
http://internet.vsnl.com/services/services.htmlmedia.tataindicombroadband.in
          partner.vsnl.com

•  Click on ‘Allow', each time you enter a URL

Cookies, JavaScript and ActiveX are now enabled.


Q3. I am not able view the animation window completely. I am getting a horizontal scrollbar in the right hand panel of the popup window. What should I do?

Ans.: The popup window is designed for a screen resolution of 1024 X 768. To view the animated lesson completely without using a scrollbar, click on ‘Hide Topic List' on the top band. Alternatively, you can change your screen resolution to 1024 X 768. To do so, follow the steps listed below:
•  Click on the ‘Start' menu
•  Navigate to ‘Settings'
•  Click on ‘Control Panel'
•  Click on ‘Display'
•  Navigate to ‘Settings', the last tab on the right-hand side of the top navigation bar
•  Under ‘Screen Resolution', shift the scroll bar to the right until it the setting reaches 1024 X 768 Click on Apply.

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