Ans.:

1. You need to have a valid and active Tata Indicom Total Internet User Name.
   
   
2. You can purchase a pack from the nearest VSNL office or buy a pack online or order for a pack to be delivered to your house.
   
   
3. You can then use the Serial Number and PIN made available to you, either with the pack that you have purchased or on the website, and activate your Tata Indicom Total Internet User Name for global roaming.
   
   
4. Then download the iPass dialer from the VSNL website or install it from the Tata Indicom Total Internet Installer CD.
   

Ans.:

1. When connecting with iPass, you must use one of the iPass connection software products- iPassConnect for Windows 95/98/NT/2000 or the iPass Dial Wizard for Macintosh. These products not only have the phone numbers for you to select but also include other key properties, such as the connection scripts associated with those phone numbers as well as any special dialing rules required for in-country local dialing. If you are not using one of these products you will typically have problems connecting. Log on to the website to download the latest version of the dialer.
   
2. In the dialer you need to enter the complete email address (eg: myself@bom1.vsnl.net.in or myself@vsnl.net) as the Username on the iPass dialer, and your existing password in the Password field.
   
3. Please note that that different access charges are applicable depending on the country from where you will access the Internet.
   
4. Your authentication request is encrypted and sent over the Internet to your home provider's authentication server. The server checks your information and sends an authorization response (or denial if appropriate) back to the ISP you are dialing into so that you can gain access to the Internet. This process takes about five to ten seconds. iPass tracks the time you are connected to enable your ISP to accurately bill you for the services used.
   
5. You can use the Tata Indicom web mail service from the website http://webmail.vsnl.com for checking your email from anywhere in the world.
   
6. The iPass connection software contains an international phone book with iPass access points and login information. A simple point-and-click interface acts as an "assistant" and creates a connection to the Internet based on the country, city and phone number selected.
   
7. Please choose the connection software for your operating system.
   
8. If you are getting Access Denied message, then make sure that you do not have the Crakblok facility enabled for your account.
   
9. Try an alternative access point if you still don't get through.
   
10. If you already have been using the iPass service successfully, and you are having trouble connecting through a particular access point, check to see if there is an alternative number to use. iPass has several network providers in major business centers in case one service provider suffers a temporary service outage.
    
11. Ensure you have Dial-Up Scripting installed
    
12. Microsoft Windows Dial-Up Scripting support is required when dialing iPass access points.
    
13. The operating systems supported are: Windows 2000 (all versions, regardless of Service Pack level), Windows NT 4.0 (all versions, with Service Pack 3 or later), Windows 98 (all versions, regardless of Service Pack level), Windows 95a or Windows 95b (with Service Pack 1 or later)
    Note: The original Windows 95 version is not supported.
    
14. If you continue to experience a service problem after trying the above suggestions, please contact our Customer Service to explain the problem you are experiencing. They will be able to assist you, and they will escalate problems to iPass if appropriate. Please be sure to provide them with as much information about your system as possible. It will help to have the following information ready: Operating System and version, iPass client software type and version, Access point dialed (city and phone number or POP). Any error message you received (including error number, if known), approximate time and day of dial attempt(s).

Ans.: There are four important things to do before you travel -

1. Test the connection software before roaming: Check that the dialer that you have works. Try to connect to the internet using the dialer locally and see if it works.
   
   
2. Understand that modems function differently worldwide: Many countries have different telecommunications laws and practices. Check with your modem supplier to ensure your modem will be compatible with the phone systems in the country where you are traveling. Many of the older modems are not compatible from country to country. Make sure you also have compatible electrical power adapters for the country where you are roaming.
   
   
3. Update your iPass connection software: Ensure that you have the latest version of the iPass dialer installed. You should try to connect using the dialer that you have on your laptop and then it will check and update the dialer. This will ensure you have the current access numbers before you roam. IPass adds new phone numbers regularly.

Ans.:

1. I am having difficulty connecting to the number I have selected.
   Ans. should you encounter problems connecting to an access number, try an alternate number within the region you are traveling. If you can connect successfully to another number it may indicate the initial access number or site is temporarily unavailable. Make sure that you are dialing the required prefixes and local dial code for the region. (Many hotels require that you dial a number to get an outside line.) If you are unable to connect to other access numbers this may indicate that your modem is not connected to the phone-line or that you have a modem compatibility problem. Consult technical support or your modem manufacturer.
   
   
2. I can't hear a modem sound on the other end of the line.
   Ans. Check to see if your modem is turned on and attached correctly to your computer and the phone system. Also, check if the phone system is digital. If it is, you will need to have a special adapter to connect. An alternative is to request access to a fax line since they must be analogue to function. Check for pulse or tone dialing to ensure you select the appropriate option in your software. You can also call the modem number with your handset to ensure that it is a modem line. If the access number is incorrectly published, please advise technical support.
   
   
3. I keep getting a message telling me that I am using an incorrect password.
   Ans. This is a generic message in your connection software that can indicate that you are using an incorrect login/password. Don't forget to add your domain name (eg. @bom1.vsnl.net.in) after your user name. If difficulties continue, consult us to ensure your account is active and that you are using the correct user name and password.
   
   
4. I get a busy signal when dialing into an access number while I'm roaming.
   Ans. Occasionally there are times when an access point will be busy. The iPass roaming service often solves this problem by offering many access point options in the same calling area. If this is not an option, wait a few minutes and try connecting again.
   
   
5. My Internet access is really slow.
   Ans. If your access to the Internet is slow, it may be due to one of the following:
   a. A noisy telephone line often causes slow transmission speed; this is often the case in hotels. This can cause modems to work at a slower baud rate than their top speed because the modem has to correct for data errors. Most iPass access numbers support connections of at least 28,800bps but can be hindered by the telecommunications network in the specific country.
   b. Proxy Servers are used by many ISPs that speed up access (they operate like a huge memory of web pages so that popular sites are served from a local source instead of using overseas bandwidth). If your browser is set to use these, you need to disable this until you are accessing your account again from your home ISP.
   
   
6. My connection occasionally gets dropped or hung in the middle of my session.
   Ans. This could be a result of line noise. Your line might drop out unexpectedly if the country you are visiting has a poor telecommunications system or the line you are trying to connect to has audible interference. In this case you will need to disconnect and redial in through the access number.