FAQs >> Online Games

Q1. What is this service about?

Ans.:This is a monthly subscription games service that gives you unlimited access to over 85 online casual games for a period of 30 days, by paying a monthly access fee. These games are playable online, on a PC/Laptop with almost any configuration.

We maintain a catalog of games across popular genres like Skill, Action & Sports, Puzzle & Cards and Strategy and keep adding games to this catalog on an on-going basis.

Q2. How do I use this service?

Ans.: To use this service, all you need to do is pay a monthly access fee. Before subscribing you can check out the entire games catalog by clicking on the “See Full List” button that appears on the Games page or the Casual Games page.

To subscribe, just follow these simple steps:

Click on the “Proceed” button that appears on the Games page or the Casual Games page.
Click on the “Buy” button that appears in the product details page that profiles the service.
Enter your username and password to confirm your purchase.
The next time you log on and click on “Proceed”, you will notice that the “Buy” button is now replaced with a “Play” button in the product details page.
Once you click on the “Play” button, the games catalog will load automatically, from where you can launch any game by simply clicking on the name of that game.

Q3. What are the minimum system requirements? What do I need to enjoy uninterrupted play?

Ans.: This service is accessible on a computer with almost any configuration.
The list below details what you require to enjoy this service.

Ensure that you have the following software/ basic plug-ins:

- Internet Browser: Internet Explore 6.0 or above
- Macromedia Flash Player
- Macromedia Shockwave Player
Ensure that your pop-up blocker is disabled
Ensure that Java Script, Active X and cookies are enabled in your browser.

Q3a. Where can I find a Macromedia Flash/Shockwave player?

Ans.: See the following link to download and install the Macromedia Flash plug-in.

Macromedia Flash Player

See the following link to download and install the Macromedia Shockwave plug-in.

Macromedia Shockwave Player

Q3b. How do I disable my pop-up blocker?

Ans.: To disable your pop-up blocker, follow these simple steps:

a. Launch your internet browser (Internet Explorer, Netscape etc.)

b. Click on ‘Tools’

c. Scroll down to Pop-up Blocker

d. Select Turn-off Blocker

OR

a. Click on the ‘Start’ menu (located at the bottom left corner of your screen)

b. Navigate to ‘Settings’

c. Click on ‘Internet Options’

d. Navigate to ‘Privacy’ (third tab from the left, located on the top navigation menu)

e. Ensure that you have there is no tick mark in the box designated for Pop-Up Blocker!

f. Click on ‘Apply’

Your pop-up blocker is now disabled.

Q3c. How do I activate Java Script/Active X and cookies in my browser?

Ans.:
To enable cookies in your browser, just follow these simple steps:

a. Launch your internet browser and Click on ‘Tools

b. Navigate to ‘Internet Options’

c. Navigate to ‘Privacy’ (third tab from the left, located on the top navigation menu)

d. Ensure that the ‘Settings’ option is set to ‘Low’

e. Click on ‘Default’ to enable Java Script and Active X

f. Click on ‘Sites’

g. Copy the URLs of the following sites in the space provided to enter ‘Address of Website’
http://myhome.tataindicombroadband.in
http://internet.vsnl.com
http://myhome.tataindicombroadband.com
partner.vsnl.com

h. Click on ‘Allow’, each time you enter a URL
Cookies, Java Script and ActiveX are now enabled for this portal.
Please note that Microsoft Windows XP does not come with Java built in, you must download and install it. To do so please click the following link to download the latest version of Java. java.com/en/download/

Q4. My game is not working / I cannot open any game. What should I do?

Ans.: Your game could be giving you a problem due to any of the following reasons:

You do not have the prescribed system requirements.
Your pop-up blocker is enabled.
Java Script and Active X are not activated in your internet browser.
You do not have the latest version of the Macromedia Flash/Shockwave player

To resolve your problem, kindly go through Q3, Q3a, Q3b and Q3c in detail.
If the problem persists, contact a customer care representative. Contact details can be found under the “Contact Us” link that appears on the top of every page at www.tataindicombroadband.com or www.internet.vsnl.com

Q5. Can I cancel my subscription?

Ans.: While we encourage our subscribers to make as much use as possible of this service, we do not offer refunds to those who feel that they have not fully utilized the service. Billing is based solely on access to this service and not on actual usage of the service.

	Total Internet

	Internet Access

	Online Games

	Online Radio

	Playschool Premium

	Postpaid Dialup

	Unlimited Internet Access

	Encyclopædia Britannica

	PC Security

	Net telephony

	Mail Services

	Global Roaming

	Crakblok

	Billing System

	iPerform

	Premium School Revision

	Try 'n' Buy